Privacy Policy
Gem Aiva (ABN 47050866027)
Effective Date: 28 /08/2025
Gem Aiva (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website (the “Website”) or use our AI-powered services (“Services”). By accessing and using our Website and Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information from you in several ways, including:
a. Personal Information
When you create an account, sign up for our services, or contact us, we may collect personal details such as:
• Name
• Email address
• Phone number
• Business name
• Billing and payment information
b. Usage Data
We may collect information about how you access and interact with our Website, including:
• IP address
• Browser type and version
• Device information
• Pages visited on our Website
• Time spent on each page
• Referring URL
c. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect data on user interactions with our Website. These technologies allow us to remember your preferences and improve your user experience. You can control cookies through your browser settings.
2. How We Use Your Information
We use the information we collect in the following ways:
• To Provide Services: To process your requests, manage your account, and deliver the Services you have signed up for.
• To Communicate: To send transactional emails, such as account confirmations, updates about our Services, and customer support responses.
• To Improve Our Website and Services: To analyze usage trends, optimise the functionality of the Website, and personalise your experience.
• For Marketing and Promotions: To send you promotional material, updates, or offers that may be of interest to you. You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with third parties in the following circumstances:
• Service Providers: We may share your information with trusted third-party vendors who assist in providing our Services (e.g., payment processors, customer support platforms, etc.).
• Legal Requirements: We may disclose your information if required by law or in response to legal processes (e.g., court orders, subpoenas).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
4. Data Security
We take appropriate technical and organisational measures to protect your personal information from unsurprisingly access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
5. Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
• Access: You have the right to request access to the personal information we hold about you.
• Correction: You can request corrections to any inaccuracies in your personal information.
• Deletion: You may request that we delete your personal information, subject to certain legal obligations.
• Opt-Out of Marketing Communications: You can opt-out of receiving promotional communications by following the unsubscribe link in emails or contacting us directly.
• Data Portability: In some cases, you may request to receive a copy of your data in a machine-readable format.
To exercise your rights, please contact us using the details below.
6. Children’s Privacy
Our Website and Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete that information as soon as possible.
7. International Data Transfers
As a company based in Australia, your personal information may be transferred to and stored in servers located outside of your country should you need the use of some additional platforms not hosted in Australia though still have to be compliant with Australian data sovereignty laws to keep your data secure. All personal information Gem Aiva collect from you and use on our platforms will be stored In cloud based servers and compliant with GDPR & Australian Privacy ACT and certified ISO 20071. Information on data security for third party platforms we may use are available upon request.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
Gem Aiva
Phone: 1300 208 211
Email: gem@gemaiva.com
Website: www.gemaiva.com
Address For notices email :gem@gemaiva.com
By using our Website and Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described.