Your floor staff are flat out. Phone's ringing. A table reservation or function enquiry — they hang up and book elsewhere. AI Venue Mate handles every reservation and enquiry — 24/7 — so every seat is filled.
The Problem
During service, your team can't answer the phone. After hours, no one's there. Every unanswered call is a booking going to a competitor.
Your team is on the floor. Phone rings. A table booking or function enquiry goes unanswered.
Most people make reservations at night. Without an after-hours response, they book somewhere else.
Function and event enquiries that don't get a callback within hours almost always go elsewhere.
Without a re-engagement system, your regulars drift to other venues and don't come back.
The Solution
AI Venue Mate takes reservations, handles function enquiries, sends reminders and brings regulars back — all automatically.
Every reservation call and enquiry is answered instantly — even during peak service or after closing time.
CPR: CaptureTables can be booked by phone or online at any time. Confirmation sent immediately.
CPR: ProtectFunction, event and private dining enquiries are captured and followed up automatically within minutes.
CPR: CaptureAutomated SMS reminders before every reservation reduce no-shows and keep your covers accurate.
CPR: ProtectGuests who haven't visited in a while get a personalised message. Bring them back with a special offer.
CPR: RecoverAfter every visit, a review request goes out automatically. More reviews means more diners finding you.
AutomationThe CPR System
Every AI Mate is built on GemAiva's proven CPR System — three steps that capture new leads, protect existing customers, and recover the ones you've lost.
Never miss an enquiry. Every call, text and after-hours message is captured and actioned — even when you're unavailable.
Keep your existing clients booked and coming back. Automated reminders, confirmations and check-ins protect your recurring revenue.
Win back clients who went quiet. Automated reactivation campaigns reach lapsed customers and turn them back into revenue.
Your AI Mate Knows Hospitality
Trained specifically for Australian hospitality venues with local knowledge from day one.
🔗 Integrates with most venue management software — including SevenRooms, OpenTable, ResDiary, Lightspeed, Bopple and more.
Request your personalised demo or book a free Discovery Call — we'll show you exactly how AI Venue Mate will work for your venue.