You're with a patient. Reception is tied up. A new patient calling to book â they hang up and find another practice. AI Specialist Mate handles every booking enquiry â 24/7 â so no patient opportunity slips through.
The Problem
Every missed call could be a new patient, a follow-up booking or a returning client. One unanswered call means lost revenue and a frustrated patient who found someone else.
You're with a patient. Reception is busy. New booking enquiries ring out and go elsewhere.
Patients search for specialists and allied health at night. Without a response, they book with the next available practice.
Treatment follow-up appointments don't get rebooked without an automated reminder. Revenue and continuity of care both suffer.
Without a reactivation system, patients who haven't visited in months simply don't come back â even when they should.
What AI Specialist Mate Does
AI Specialist Mate is scoped to four specific functions â keeping it effective, compliant and focused on what matters most for your practice.
New and returning patients can book appointments at any time by phone or SMS. Each booking is confirmed automatically â no back-and-forth, no missed slots.
CPR: CaptureAutomated SMS reminders sent before every appointment. Patients confirm, reschedule or cancel with a simple reply. No-shows drop significantly.
CPR: ProtectPatients due for a review or follow-up appointment receive an automated prompt at the right time â keeping continuity of care on track without any manual follow-up from your team.
CPR: ProtectLapsed patients in your database receive personalised reactivation messages â seasonal campaigns, check-in prompts and special offers â bringing them back to your practice automatically.
CPR: RecoverAfter each appointment, an automated review request goes out to your patient. More reviews means more patients finding your practice organically.
AutomationPatients who call outside business hours get a professional response and can book an appointment immediately â no waiting until morning, no lost opportunities.
CPR: CaptureThe CPR System
Every AI Mate is built on GemAiva's proven CPR System â three steps that capture new leads, protect existing patients and recover the ones you've lost.
Every new patient enquiry and after-hours call is captured and actioned instantly â so no booking opportunity is ever missed.
Existing patients stay booked and engaged with automated confirmations, reminders and follow-up rebooking prompts.
Lapsed patients in your database are reactivated automatically through targeted campaigns â turning dormant contacts back into appointments.
Your AI Mate Knows Allied Health
Trained for Australian allied health and specialist practices â appointment-focused, privacy compliant and ready from day one.
AI Specialist Mate is a booking and communication automation tool. It does not provide clinical advice, handle sensitive health records or integrate with clinical systems. All data collection is limited to scheduling and communications only.
ð Integrates with most practice management software â including Cliniko, Nookal, PowerDiary, Halaxy, Best Practice and more. Booking-layer only â no clinical data accessed.
Request your personalised demo or book a free Discovery Call â we'll show you exactly how AI Specialist Mate will work for your practice, compliantly and seamlessly.