You're with a patient. Reception is handling paperwork. A new referral calling to book â they hang up and go elsewhere. AI Specialist Mate handles every booking enquiry â 24/7 â so no patient slips through. Booking only. No clinical advice.
The Problem
Every missed call could be a new patient, a GP referral or a follow-up booking. One unanswered call means lost revenue and a frustrated patient.
You can't answer when you're with a patient. Referrals and new patient calls go unanswered.
Patients search for specialists and allied health at night. If there's no response, they book elsewhere.
Treatment follow-up appointments don't get rebooked without an automated reminder.
GP referrals that don't get a callback within 24 hours often result in the patient going to another specialist.
The Solution
AI Specialist Mate captures every enquiry, books appointments and sends reminders â automatically. Booking only. No clinical advice. Ever.
Every referral, new patient enquiry and appointment request is answered instantly â even during consultations or after hours.
CPR: CaptureNew and returning patients can book at any time. Confirmation sent immediately.
CPR: ProtectAutomated SMS reminders before every appointment reduce no-shows and late cancellations.
CPR: ProtectPatients due for a review appointment get automated reminders. Continuity of care maintained automatically.
CPR: RecoverReferral enquiries from GPs and specialists are captured and actioned within minutes â not days.
CPR: CaptureAfter each visit, automated review requests go out. More reviews means more patients finding your practice.
AutomationThe CPR System
Every AI Mate is built on GemAiva's proven CPR System â three steps that capture new leads, protect existing customers, and recover the ones you've lost.
Never miss an enquiry. Every call, text and after-hours message is captured and actioned â even when you're unavailable.
Keep your existing clients booked and coming back. Automated reminders, confirmations and check-ins protect your recurring revenue.
Win back clients who went quiet. Automated reactivation campaigns reach lapsed customers and turn them back into revenue.
Your AI Mate Knows Allied Health
Trained for Australian allied health and specialist practices â booking only, fully compliant. No clinical advice. Ever.
ð Integrates with most practice management software â including Cliniko, Nookal, PowerDiary, Halaxy, Best Practice and more. Booking only â no clinical data accessed.
Request your personalised demo or book a free Discovery Call â we'll show you exactly how AI Specialist Mate will work for your practice.