Enquiries from realestate.com.au, Domain and your website come in around the clock. Buyers want inspections. Tenants have repair requests. Landlords expect appraisal follow-ups. AI Property Mate handles every inbound call and enquiry — 24/7 — so no opportunity is ever missed.
The Problem
Buyers, tenants, landlords and applicants all expect an immediate response. While your team handles one call, three more go unanswered.
A buyer calls from realestate.com.au at 7pm. No answer. They've booked an inspection with the next agent by morning.
Tenants report maintenance issues by phone or text. Without a consistent intake process, requests slip through and become disputes.
A landlord or seller enquires about an appraisal. No quick follow-up means they list with someone who responded first.
Most property enquiries happen outside business hours. Without 24/7 reception, every evening and weekend means lost leads.
What AI Property Mate Does
AI Property Mate handles the specific enquiry types your office receives every day — not a generic AI answering service.
Buyer and tenant inspection enquiries from realestate.com.au, Domain and direct calls are answered instantly, booked into your calendar and confirmed automatically. A post-inspection follow-up SMS goes out the same day — capturing interest before it cools.
Buyers · TenantsTenants can report maintenance and repair issues by phone or SMS at any hour. AI Property Mate captures the full request, logs it in your PM software and sends your property manager an immediate notification — no requests missed, no disputes.
Tenants · MaintenanceLandlord and seller appraisal enquiries are captured and followed up automatically with an immediate acknowledgement and a scheduled callback from your team — before they call another agent.
Landlords · SellersRental availability, bond questions, lease renewals, condition reports, move-in and move-out queries — AI Property Mate handles the day-to-day tenant enquiry load so your team can focus on the work that needs a human touch.
TenantsLandlords receive automated updates on vacancy status, inspection results and rental income. Appraisal requests trigger an immediate acknowledgement. Lapsed landlords get a re-engagement message at exactly the right time.
Landlords · CPR: ProtectAfter successful outcomes — tenancies secured, properties settled, maintenance resolved — a review request goes out automatically. More Google reviews means more landlords and buyers finding your office organically.
AutomationYour AI Reception Handles All of Them
Your office receives calls from four distinct groups — each with different needs. AI Property Mate is trained to handle all of them.
Inspection bookings from realestate.com.au & Domain, property availability, price enquiries and open home details — answered and actioned instantly.
Rental applications, repair & maintenance requests, lease renewals, bond & condition report queries — captured, logged and notified without delay.
Appraisal requests, vacancy updates, maintenance notifications and inspection results — acknowledged immediately and communicated automatically.
Sales appraisal enquiries, market update requests and listing interest — followed up the moment they make contact, before a competitor does.
The CPR System
Every AI Mate is built on GemAiva's proven CPR System — three steps that capture new leads, protect existing clients and recover the ones you've lost.
Every inspection enquiry, appraisal lead and after-hours call is captured instantly — from realestate.com.au, Domain, your website and direct calls.
Landlord relationships, tenant satisfaction and active listings are protected with automated updates, repair notifications and booking confirmations.
Cold appraisal leads, lapsed landlords and previous enquiries are reactivated automatically — turning missed opportunities into managed listings.
Integrations
AI Property Mate connects with the portals your leads come from and the software your office already runs on.
🔗 Don't see your software? We connect to most PM and CRM platforms via API, Zapier and direct integration. Ask us about your specific stack during your demo.
Who AI Property Mate Is For
Trained with Australian market knowledge, Privacy Act compliance and real property workflows from day one.
Request your personalised demo or book a free Discovery Call — we'll show you exactly how AI Property Mate integrates with your software and handles your specific workflows.